Customer Service
How do I know your flowers are the best?
Easy! We guarantee our flower freshness for 5 days or we change them for free!
How long do your flowers last?
We source the highest quality, optimum flowers. Our flowers spend minimum time on the shelf and are stored in optimal, temperature-controlled environments, to ensure fresh flowers each time.Additionally, we ensure that the supply chain is handled with the utmost care and with the best practices known to the Floral industry.
Our flowers typically last for 5 days, depending on the quality of care delivered by the recipient. We guarantee freshness!
How do I care for my flowers?
Every flower bouquet is packaged with love when carefully created, to ensure the recipient gets it in the best quality. To ensure your bouquet lasts for days, check out our flower care guide here.
Where are your flowers from?
Infiniti Flowers doesn’t work with middlemen, or resellers. Our beautiful flowers are directly sourced from quality farms and suppliers in Holland, Ecuador, Columbia, Kenya, South Africa, and New Zealand, to bring you a quality, long-lasting, fresh smelling delivery each time.
Shopping
How do I make a purchase online?
We have made it easy, quick and safe to find the perfect gift
Select a flower bouquet and delivery date
Fill in confidential recipient details and any personalized message
Schedule the fast delivery
Complete the secure payment
Do I need to put the sender’s name?
We will require your details in case we cannot get a hold of the recipient and require additional instructions. Registering on the website is optional for placing an order. If you wish the sender to be anonymous, please mark it in the comments
Do I need to register on Infiniti Flowers to make a purchase?
No! We understand that you are busy! Feel free to checkout as a guest user. However, setting up an account will allow us to inform you of upcoming offers, set reminders, and get special promotions!
Will my personal information be shared?
Your privacy is important to us! Any personal information you provide when you sign up or buy flowers will not be shared.
What are coupon codes?
Coupon codes are non-transferable and there is no cash alternative. They cannot be used in conjunction with any other coupon code or offer (i.e the item is on sale), and must be redeemed by the date published, if provided.
Infiniti Flowers has the right to end the validity of any coupon code at any time, for any reason.
Service
Our customer service is open from 8am-7pm, 7 days a week.
Where can I send flowers?
Infiniti Flowers currently delivers in the United Arab Emirates (UAE), to Dubai, Abu Dhabi and Sharjah
We will soon be delivering across the entire United Arab Emirates (UAE). Stay tuned!
What if the flowers received are damaged?
All flower orders at Infiniti Flowers are prepared with care. Our delivery vans deliver multiple orders every day. Should you receive an order that is not to your satisfaction, please contact our customer service team immediately
How do I get in touch with you?
You can email us at customerservice@infinitiflowers.com or call +971 4 551 1745
Delivery
Can I ask for a specific delivery date and time?
Of course! Select the available delivery date from the calendar. For the delivery time, please request it within the Delivery Instructions on the checkout page.
Note: While we do our best to accommodate special requests, please be aware that Infiniti Flowers cannot guarantee delivery time.
Express Delivery
Need something Now!?
Forgot an Anniversary or a Birthday? Last minute gifting is no problem! With our ‘Express Delivery’ option, your order will be delivered to the recipient within three hours from order confirmation. To avail this service, please select Express Delivery at checkout.
Note that our Express Delivery option is currently only available in Dubai but is coming soon to Abu Dhabi and the rest of the UAE. Note that additional charges may apply. Our Delivery starts every day at 10:00am if your order is placed when our shop is closed.
Free Delivery
We offer Free Delivery on all orders above AED200.
Same-Day Delivery
Why should happiness wait? Any order before 3:00pm for Dubai delivery will be delivered the same day!Orders for Sharjah will be delivered the same day if received before 1:00pm and Abu Dhabi the next day.
Next-Day Delivery
Flower delivery is available nationwide in the United Arab Emirates (UAE) including the following areas: Abu Dhabi, Dubai, and Sharjah
Will you call the recipient before delivery?
Yes, we may call the recipient before the flowers leave to make sure the delivery is fresh and delivered on time. However, we do not share the details of the delivery to make avoid spoiling the surprise!
Payment
What payment types do you accept?
We only accept secure payment options such as Visa, MasterCard, American Express, PayPal, and Cash on Delivery.
Is it safe to pay online?
Definitely! We never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, you will notice a key or lock icon at the bottom of your browser window.
I made a mistake – how do I get a refund?
Refunds on orders can only be processed if an order is cancelled within twenty-four (24) hours prior to the delivery day. A voucher equal to 100% of the order value will be provided if an order is cancelled after the cancellation period but before delivery.But we know that sometimes mistakes do happen. So, up to 4 hours prior to delivery if the order is cancelled, we will substitute orders with a voucher equal to 50% of the order value.Please contact customercare@infinitiflowers.com for support.